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Through our webbased measuring tool we can monitor customer satisfaction and customer experience in an easy, efficient and cost conscious manner.
Your internal or external customers are asked to assess your organization and its service quality. The survey questions are derived from the Qmatters Model to match your objectives.
Recipients are invited to share their personal and individual remarks in the OpenBox section, which provides you valuable additional information.
The feedback displays how your (internal) customers experience your service quality. Also, involving your (internal) customers in the process creates a better understanding and support for the process of achieving excellent customer experience.
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