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From research to reporting
The best and most distinctive solution can only be offered by listening well first. Our primary action is getting to know your organization, its culture and your objectives thoroughly, in order to create a tailor made solution for you.
Static results or reports that disappear in drawers? Not when you call in Qmatters. Research Qmatters-style is a vivid instrument, inextricably connected to quality, that proves its value in every day use.
Qmatters has developed two special research methods, Mystery Measurements and online Customer Experience Research.
Both are based on the Qmatters model, resulting from many years experience in the service and hospitality industry and developed in close cooperation with IT and research specialists.
The Qmatters Model offers a unique and complete approach which is also linked with the organizations’ desired image. The detailed measurement methodology makes it possible to visualize results at individual employee level.
The web based reporting tool, the Qmatters Monitor, allows instant online viewing of actual results. Extensive graphics and clear language show you what your test customers and employees experienced. You are viewing things from a different angle which allows you an unbiased look at your organizations’ performance. Trends are easily recognized, developments become clearly visible and the basis for continuous benchmarking has been firmly laid.
From advice to implementation
Translating results into tailor made advice is an art Qmatters masters very well. Measuring creates knowledge, and most important is what you do with what you know. That is why we offer practical advice and easy to implement solutions. We show you opportunities for improvement and supply you with motivating feedback.
You benefit from our extensive knowledge and experience in the areas of customer experience, service and hospitality. We allow you to fully profit from our profound background in front desk services and the MICE-market, combined with our involvement, dedicated support and service.
We assist your organization in distinguishing from competitors. And we make sure the improvement process is embedded in your organization, in order to achieve optimal results.
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